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After-sales service
Service tenet: user as the center, service as the fundamental.
"User as the center, service is fundamental" is our consistent principle of service. In building a marketing network, we will actively promote the customer service network. Our company also drew a huge amount of money each year as a service to the special funds, strictly implements national 3 packets of regulations, and to provide users with higher than national 3 packets of regulations service commitment, improve service quality ceaselessly, let each HuaErWei photoelectric products, consumers buy felt relieved, with satisfactorily.
Service concept: Has asked must turn round, have sues must be supposed, the service user, liberally quickly.
“Has asked must turn round, have sues must be supposed, the service user, liberally quickly.” Is our consistent request to the service section and maintenance network. Our own strict management and continuous improvement requirements of the services to create a good team. As the basis for you to provide "quality, speedy and satisfactory" service
Service target: You could think, we already achieved
“You could think, we already achieved” is our own expectations and efforts,we seek to perfect,our goal is to remove aoo your worries,when you find problems,we will provide you a satifactory solution.
★ After-sell service
一、Technology training
The system is an advanced level of LED display system, its stable and normal operation depends on the higher qualified operate and maintenance personnel. Therefore, training is essential for users, it is the most important of the whole system in the use. We will provide the most integrity and normative technology training,products application manual, software operation manual and other documents, so let the user learn quick and maintenance convenient.
The documents include:
● LED display user manual(System structure, system working sketch map, power supply connect map).
● LED display software operation manual
●LED display system attached CDROM.
●LED display document CDROM.
●LED system test report.
二、Maintenance and counselling service
● Offer one year full maintain free of charge.
● Offer the counseling service of LED display free of charge.
● Offer the maintenance during all life of the display, just for materials charges.
● Offer the upgrade service free of charges If the company has upgraded version of the player software.
● Train the people to install, operation and maintain free of charge.
● Install and debug the display at locale or technology coach and monitor.
Shenzhen HuaEr Wei optoelectonics Tech Co.,LTD, has the perfect after-sales service system, product with warranty card, and establish archives, professional and technical personnel from the service department implement the maintain and maintenance. |
